Types of Users and How to place an Order.
Once the order is formalized, the user will receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data of the transaction.
Orders will be filed in the LOLA MALAGA database for a period of time that will not exceed the limits established by current legislation.
LOLA MALAGA may refrain from processing orders submitted by users who do not present sufficient solvency guarantees, which prove to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in case the selected products are not available In such cases, LOLA MALAGA will inform the user by email that the Order has not been processed correctly, specifying the reasons for it, and, where appropriate, will reimburse the amount that has been anticipated for unavailable products
Products and Prices
Only LOLAMALAGA brand products are for sale in Lolamalaga. LOLA MALAGA reserves the right to decide, at any time, the products offered through lolamalaga, being able to add or remove products from the online store. The essential characteristics of The products are presented within each product sheet. Despite the scrupulous care given by LOLA MALAGA in its reliable reproduction, the images and colors of the products offered for sale may, however, not faithfully reflect the reality, due to the specific characteristics of the Internet browser or the screen used by the user. The prices of products for sale in lolamalaga always appear in euros with the corresponding VAT (21%) broken down. At these prices the relevant shipping costs will be added. Shipping rates will be communicated to the user when formalizing the order, and must be accepted by the latter when confirming the purchase.The prices of the products may be subject to updates. The prices that LOLAMALAGA will apply to each order will be those in force at the moment in which the user confirms the purchase of the products added to the “Carrtio”, regardless of the day on which the delivery is made. LOLAMALAGA recommends making sure what the final sale price is before confirming the order.
Way to pay
The user who purchases products on the website agrees to pay at the time they confirm the purchase. Payment of the price of the products and the respective shipping costs can be made by PAYPAL, and with credit cards (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS). LOLAMALAGA is committed to using the most effective and safe methods of current technology to transmit the data and payments of each transaction. In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others responsible for providing the respective remote electronic payment services, without any third party being able to access them in any case . Such data will never be used by LOLAMALAGA other than in order to complete the procedures related to the purchase, to issue the corresponding refunds in case of possible returns and to prevent and inform the police forces in case any fraud was committed in lolamalaga by the buyer. The purchase price of the products and the shipping costs will be due in the user's current account at the time of order confirmation. Within a maximum period of 48 hours from the receipt of the payment confirmation, LOLAMALAGA will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase. The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. Credit card fraud is a crime, and LOLAMALAGA will bring legal action against anyone who makes a fraudulent transaction in our store.
Shipping and Delivery of Products
LOLA MALAGA undertakes to deliver the products in perfect condition at the address indicated by the user on the order form, during normal business hours.
LOLA MALAGA will not be liable for errors caused in delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
The maximum deadline for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 3-7 working days, from the date of the order.
These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of late deliveries, LOLA MALAGA will inform its customers as soon as it becomes aware of it.
Each delivery is considered made from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company
In the case of delays in the delivery of orders attributable to LOLA MALAGA, the user may cancel his order in accordance with the procedure described in the Returns section, as if it were a defective order, without assuming shipping and handling costs. return. Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and has not been able to be delivered for reasons attributable to the user.
If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.
If after 7 business days from the delivery to delivery of the order the delivery had not been arranged, the user must contact LOLA MALAGA. In the event that the user does not proceed like this, after 10 business days from the delivery to the delivery of the order, it will be returned to LOLA MALAGA and the user must pay the shipping and return costs to the origin of the merchandise, as well as of the possible associated management costs.
If the delivery has not been possible due to loss of the package, the carrier will be consulted at the time that LOLA MALAGA will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and expenses of shipping), or if you resend a new order, at no additional cost.
At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of LOLA MALAGA, makes the delivery of the product, indicating on the delivery note any anomaly that could detect in the packaging. If, after reviewing the product, the user detects any incident such as hit, breakage or any damage caused by the shipment, the latter must notify LOLAMALAGA by e-mail in the shortest possible time (maximum 5 working days) , to process the return
Our products are guaranteed for 3 months from purchase, covering damages such as tares, breakages or discolorations, as long as the care and washing instructions specified on the website have been followed, and keeping the purchase ticket. Defects or damage due to improper use or manipulation of items or wear caused by normal use of them are not included in this warranty, nor are any damages, or the incorrect use of the washing instructions, They come in each garment.
The User will have a period of fifteen (15) business days, according to the official calendar of his place of residence, to return the order, counting from the date of delivery of the same in accordance with article 44 of Law 7/1996 of Ordering of Retail. For these purposes, the User must send the product in perfect condition and in its original packaging, including everything that had been sent with it and its labels in perfect condition, to the address of LOLA MALAGA on Calle Maestro Palau 9 1º1 CP 46920 Mislata (Valencia). Exercised by the User the right of return, LOLA MALAGA, will return the amounts received by payment, without any withholding and within a period not exceeding thirty days. However, the provisions set forth above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the nature of the items being acquired, it is impossible to carry it out.
It is possible to make changes from one product to another, there should only be stock of the desired product.The return costs of the return are borne by the user, except in the case of defective or incorrect products. For a return to be accepted, the products to be returned must meet the following requirements:
The unwanted product must be in the same condition in which it was delivered, and must retain its original labeling and packaging.
The unwanted product must be returned using the same packaging in which it has been received to protect the product, or failing that, in a similar envelope so that the product arrives at our warehouse with the maximum possible guarantees.
If the requirements of the previous point have been respected, LOLA MALAGA will send the user an e-mail confirming the acceptance of the return, and will proceed to the payment of the amount of the returned products, less the cost of return of the same. The shipping costs of the order will only be refunded in the case of defective or incorrect products.
For any clarification, incident or claim, the user can contact the LOLA MALAGA Customer Service Department by accessing the "Contact" section.